Help & Player Services
Support Center
Choose the right support path, include the details that matter, and keep your account information safe.
Start Here
What do you need help with?
Pick the closest match. It sends the request with the right category so staff can review it without sorting through a general inbox first.
Account & Login
Sign-in trouble, account recovery, email changes, or a compromised account.
Store & Payments
Missing rewards, duplicate payments, PayPal orders, or Bitcoin invoices.
Launcher & Technical
Crashes, update failures, connection errors, or problems starting the client.
Player Reports
Cheating, scams, harassment, threats, exploit abuse, or serious rule violations.
Ban & Mute Appeals
Ask staff to review an account punishment. One clear appeal is enough.
Privacy & Other
Privacy requests, data questions, accessibility issues, or anything not listed above.
Private Request
Contact the support team
Never send passwords or wallet secrets. Staff will never ask for your game password, PayPal password, seed phrase, private key, two-factor code, or full card number.
Before You Submit
Common questions
My store reward has not arrived. What should I check?
Confirm that the payment is completed, the order belongs to the correct signed-in account, and the delivery status is not still queued. Include the order number when contacting support.
Why is my Bitcoin payment still pending?
Bitcoin payments need network confirmations. Confirm that you sent the exact amount to the exact invoice address on the correct network. Include the transaction hash, but never send a seed phrase or private key.
I cannot sign in. Should I make another account?
Do not create extra accounts to work around a login or punishment problem. Submit the affected account name, the email you can currently access, and the exact sign-in error.
How do I report a bug or exploit?
Report serious exploits privately. Explain the steps, location, affected item or system, and whether it can be repeated. Do not publish or continue using an exploit after finding it.
Can support remove a ban immediately?
An appeal is a request for review, not an automatic reversal. Give the account name, punishment date, what happened, and why the decision should be reconsidered. Repeated or abusive appeals can be closed without another review.