Privacy Policy

Scope of this policy

This policy covers information handled by Lumbridge - RSPS through the website, unified account system, forums, store, launcher, support channels, and game server. It does not control third-party websites or services that have their own privacy policies.

Information we collect

We also receive information you choose to send through support requests, applications, contests, bug reports, or direct communication with staff.

How we use information

• Create and secure accounts, keep website and forum identities synchronized, and allow players to sign in.
• Operate the game, save progress, deliver purchases, provide support, and display community features such as profiles, groups, rankings, or posts.
• Confirm payments, investigate delivery problems, prevent duplicate claims, and respond to refunds or payment disputes.
• Detect cheating, fraud, account theft, attacks, spam, exploit abuse, ban evasion, and other violations.
• Maintain backups, diagnose failures, improve performance, understand feature use, and plan server changes.
• Comply with legal duties, enforce the Terms of Service, and protect players, staff, and the service.

PayPal and Bitcoin payments

PayPal handles PayPal account credentials and any card or bank details used through its checkout. We receive the payment status and transaction information required to match the payment to an order, deliver the purchase, keep accounting records, and handle disputes.

Bitcoin transactions are recorded on a public blockchain. The store may retain the invoice address, expected amount, network, transaction hash, confirmation status, and timing needed to verify payment. A blockchain transaction can often be viewed publicly even when we do not know who controls the sending wallet.

Do not send payment passwords, seed phrases, wallet private keys, or full card details to staff.

Cookies and local storage

The website uses cookies or similar browser storage to keep you signed in, protect forms, remember preferences, maintain the shopping cart, and support security features. Some cookies are necessary for the site to function.

You can clear or block cookies in your browser, but account login, checkout, forums, preferences, or other parts of the site may stop working correctly.

When information is shared

We do not sell or rent player information. Information may be shared only as reasonably needed with:

• Hosting, content-delivery, security, email, backup, analytics, forum, and infrastructure providers that help operate the service.
• PayPal or other payment-related providers involved in processing, reviewing, refunding, or disputing a transaction.
• Staff and authorized contractors who need access for support, moderation, development, accounting, or security.
• Law enforcement, regulators, courts, or affected parties when disclosure is legally required or reasonably necessary to address fraud, threats, attacks, or harm.
• A successor operator if the project or its assets are reorganized, transferred, or acquired, subject to applicable law.

Public profile details, rankings, forum posts, group badges, and other community content are visible to other users by design. Do not post personal information you do not want made public.

Retention and security

Records are kept for as long as reasonably needed to operate accounts, preserve game state, complete orders, maintain backups, resolve disputes, enforce bans, prevent fraud, meet accounting or legal duties, and defend the service. Different records may be kept for different periods.

We use reasonable technical and administrative safeguards, but no website, server, network, or storage system can be guaranteed completely secure. You are responsible for using a strong, unique password and protecting access to your email account and devices.

Your choices and requests

Depending on where you live, you may have rights to request access, correction, deletion, restriction, or a copy of certain personal information. We may need to verify your identity before acting on a request.

Some information cannot be deleted immediately when it is still needed for active orders, payment records, fraud prevention, security logs, sanctions, backups, legal obligations, or the rights of other users. Public posts may remain in a de-identified or quoted form when removing them would disrupt a discussion or another user’s content.

You may update available account details through the account settings page. For requests that cannot be completed there, contact support.

Children’s privacy

The service is not directed to children under 13, and we do not knowingly collect personal information from a child under 13. If you believe a child has provided personal information without appropriate permission, contact us so the account and information can be reviewed.